Implementation Coordinator

Remote
Full Time
Entry Level

Ludi Inc. is seeking a meticulous and organized Implementation Coordinator to oversee the seamless integration and deployment of new projects to support our growth. The Implementation Coordinator will work closely with various teams, technical teams, and clients to ensure projects are delivered on time, within scope, and according to quality standards. This role requires exceptional communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:
 
  • Manage business and functional requirements related to implementing software
  • Assist in client implementations by loading client data into the software input formats
  • Assess duty structure and make recommendations on the mapping of duties
  • Develop materials needed to effectively manage weekly implementation phone calls with client
  • Training physicians and administrative hospital leaders on the use of the software
  • Employ consulting skills to advise clients on contract structure and internal infrastructure needs of the client to support DTL
  • QA the work of others at the direction of the Senior Director of Implementation
  • Ability to identify trends in contract review, critical thinking, and ability to manage up issues to the Senior Director of Implementation
  • Assist the Senior Director of Implementation in coordinating the timing of data loads, QA and client specific needs
  • Coordinate weekly phone calls with clients
Job Skills and Requirements:
 
  • Strong focus on client needs and satisfaction.
  • 1 to 2 years of experience progressive client management, preferred knowledge of physician contracts
  • Knowledge of healthcare industry, to include physician-hospital contracts
  • Bachelor's degree in business administration, project management, or a related field.
  • Master’s preferred and/or 1 to 2 years of healthcare related experience
  • Articulate, resourceful and comfortable with communicating effectively with individuals at all levels from every part of the organization
  • Solid organizational skills and careful attention to detail
  • Strong writing, project management and organizational skills
  • Ability to work in home office environment and comfortable in early stage company with fast pace
  • Flexible skillset, meaning to move from functional areas depending on support needed in early stage company
  • Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a complex environment
  • High degree of competency with project management including: issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status
  • Proven ability to work with cross functional teams to drive the implementation of new features as well as resolve operational issues
  • Strong analytical mindset
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